Delivery Policy
This Delivery Policy explains how orders placed on cloeis.com are processed and delivered. The website is operated by BRIGHTHUB ONLINE LIMITED.
- Order Processing
Once payment is received, we begin preparing the order for fulfilment. Processing time can vary depending on product availability, supplier handling time, public holidays, high order volumes, and address verification.
Estimated processing time: [Insert processing time, for example 1-5 business days].
- Estimated Delivery Time
Estimated delivery time: [Insert delivery estimate, for example 7-20 business days].
Delivery estimates are provided as a guide only. Actual delivery may be faster or slower depending on destination, courier performance, customs checks, weather, seasonal demand, and other factors outside our control.
- Shipping Areas
We currently ship to: [Insert supported countries or regions]. Some products may not be available in every location because of supplier limitations, shipping restrictions, or local regulations.
- Shipping Fees
Shipping costs, where applicable, will be displayed at checkout before payment is completed. Promotional free shipping offers may be subject to minimum order values or location restrictions.
- Tracking Information
When tracking is available, we will share tracking details by email or through your order page. Tracking information may take a few days to update after dispatch, especially when an order moves between fulfilment centres, postal networks, or courier partners.
- Split Shipments
If your order contains multiple products, items may arrive separately. This can happen when products are stored in different locations or handled by different fulfilment partners. You will not normally be charged extra shipping because an order is split.
- Customs, Duties, and Import Fees
For international deliveries, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. Unless the checkout clearly states otherwise, these charges are the customer’s responsibility and are not controlled by us.
- Incorrect or Incomplete Address
Please check your delivery details carefully before placing an order. We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information. If you notice a mistake, contact us as soon as possible at Support@cloeis.com.
- Delayed or Missing Orders
If your order has not arrived within the expected delivery window, please contact us with your order number. We will review the tracking details, contact the relevant fulfilment or courier partner where possible, and help find a suitable solution.
- Failed Delivery or Unclaimed Parcels
If a parcel is returned because delivery was refused, the address was incorrect, or the parcel was not collected, we may need to deduct reasonable shipping or handling costs from any refund, unless applicable law requires otherwise.
Contact Us
Company Name : BRIGHTHUB ONLINE LIMITED
Address : KENKYRAS,19 ITHAKI MANSIONS,ELAION 2,B 16TH FLOOR 3107,LIMASSOL,CYPRUS
Website: cloeis.com
Phone No: +442830320143
Email: Support@cloeis.com
